Header of the website Le Randonneur
Header of the website Le Randonneur
Onderweg naar de Hoge Venen. Pont du Centenaire crossing the Hoëgne. Snow view over Fagne de Setai. Autumn in the High Fens. Photo: Michel Lucas.
Hard times on the Fens. Photo: Michel Lucas.
Snowman on the Botrange. 2019
Painter at the brush, 2019.


SPECIFIC

TERMS OF RESERVATION AND CANCELLATION

Wonderbox en Vivabox Gift card

SPECIFIC

TERMS OF RESERVATION AND CANCELLATION
Wonderbox en Vivabox Gift card

terms of reservation
  • Reservations can be made in person, in writing or by e-mail.
  • No reservation can be deduced by inquiries via telephone or sociale media.
  • Reservations with a Wonderbox or Vivabox Gift card can only be made two weeks before the starting date.
  • During weekends a minimum of two nights is required.
  • Gift cards from Vivabox and Wonderbox cannot be used during the holidays.
  • The night of the Vivabox or Wonderbox Gift card is always the night with the cheapest rate.
  • A surcharge of € 10,- applies for a one-night stay.
  • With a combination reservation of gift card/extra days, the respective reservations fall each under its own reservation conditions.
  • With a combination reservation of gift card/2+days, the gift card reservation night is not included in the 2+days offer.
  • Other offers are not possible in combination with aViva- or Wonderbox gift card.
  • Pets are allowed on request and for a fee, with a maximum of 2 per booking.
  • We have the right to refuse pets without giving any reason.
  • With a combination reservation of Gift card / extra days, the different days are each subject to their own terms of reservation.
  • A reservation with a Viva-, Wonderbox is non-refundable.
  • The intrinsic value of your Gift card is calculated by means of the card number and the activation code and used as a deposit.
  • For reservations, 30% of the applicable room rate, with a minimum of € 54, - is required as a deposit.
  • A valid Gift card has a value of 66% of the sales amount set by Wonderbox, Vivabox, Gift Box or Bongobox.
  • The reservation is only final when the deposit has been received by us.
  • Full payment is due three (3) weeks prior to the start of the stay.
  • When booking within three (3) weeks before the start date, the entire amount must be paid at once.
  • Gift cards must be physically handed to us upon arrival.
  • If you cannot hand over the card, we are entitled to the applicable full price of your stay and / or consumption.
  • All costs of payment are to be payed by the customer.
  • We are not obliged to verify the validity of your Gift card.
  • If your Gift card appears to be over the date on arrival, we will charge the full room price.
  • For single night stays, there is a surcharge of € 5,- per person, with a minimum of € 10,-.
  • Breakfast is included in the full room rate.
  • If your Gift card appears to have expired on arrival and if you do not wish to stay as a result, the cancellation conditions as stated below apply.
  • A reservation with a Viva- or Wonderbox is non-refundable.
  • Only if you are unable to come because we have to be closed due to the Covid measures, a full refund is possible.
  • If you are not in possession of the correct papers required by the authorities (G2) to stay overnight at ours, and you are refused entry as a result, no refund will be given.
  • With a combination reservation of gift card / extra days, the different days are each subject to their own terms of cancellation.
  • Cancellation costs are calculated on the applicable full room rate.
  • We reserve the right, if the down payment is not paid, to consider this as a cancellation.
  • We reserve the right, if the full amount is not paid in time, to consider this as a cancellation.
updated 101221